Selling on Dogee
Answers to the questions shops ask us most: fees, orders and shipping, getting paid, returns, protection and marketing.
Get the Dogee app to be notified of every new order.
- How an order works
- Fees
- Shipping
- Getting paid
- Returns & refunds
- Delivery problems
- Seller protection
- Marketing
- About Dogee
How an order works, from order to payout
- The buyer orders in the Dogee app or on dogee.world, and pays shipping for the courier they choose.
- The order appears in your Seller Center (shop.dogee.world), and we email you and send a notification to your Dogee app.
- You arrange the shipment in the Seller Center: the label is booked for you. Print the airway bill (AWB), pack the parcel and hand it to the courier.
- The courier delivers it. Tracking updates show for you and the buyer.
- The order completes when the buyer taps "Order received", or automatically 2 days after the courier's delivery scan.
- Your balance goes up by the product price less the 15% commission. Withdraw any time, and we transfer it within 1 day.
Will the order be sent directly to me?
Yes. Every paid order shows in your Seller Center with the buyer's address and items, ready to ship, and we email you and notify your Dogee app straight away. Please ship within 2 days.
Who packs and ships the products?
You do: orders are fulfilled by the seller today. Later we may add Dogee fulfilment, so a buyer can get products from different shops, for example ones bought during a live, in one delivery.
Who can cancel an order?
Only the seller can cancel an order. A buyer who wants to cancel asks you through the chat.
Fees
What does Dogee charge?
A 15% commission in total on each sale. There are no registration, listing or monthly subscription fees.
Is the 15% on the product price only, or does it include shipping?
The product selling price only. Shipping isn't included.
Are there charges for being promoted in a Dogee live?
No. There's no extra commission or charge when our live hosts promote your products.
Shipping
Who pays the shipping fee?
The buyer pays the full shipping fee at checkout. There are no shipping subsidies or free-shipping vouchers at the moment, so you don't absorb any shipping cost on normal orders.
Do I have to use a particular courier?
At checkout the buyer chooses from the couriers offered for their address: Pos Laju, Pos Melplus, SPX Express, City-Link, J&T, Lazada Express and DHL eCommerce. The label is booked for you, so you only print it and hand the parcel over.
Getting paid
How and when do I receive payment?
Money from an order is added to your balance once the order completes: when the buyer taps "Order received", or automatically 2 days after the courier's delivery scan. Buyers can ask for a return only until then.
How do I withdraw, and is there a minimum?
Tap Withdraw in the Seller Center. There's no minimum, and we transfer it to your bank account within 1 day.
Returns & refunds
How does a return or refund work?
- The buyer starts the request and gives a reason, with photos where needed.
- You have 48 hours (Monday to Friday) to accept the return, refund without a return, offer a partial refund (the buyer keeps the item), or disagree.
- If you disagree, Dogee staff review both sides and decide, usually within 2 working days.
- When an item comes back, you have 3 days to check it before the refund is sent.
Buyers can only ask for a return between delivery and the order completing. After that, the sale is final.
Who pays the return shipping?
| What happened | Who pays |
|---|---|
| The seller's mistake: spoiled, wrong item or wrong variation | The seller |
| The buyer's mistake: ordered wrongly or changed their mind | Taken off the buyer's refund |
| The item comes back used or damaged by the buyer | You can reject the return with photos, and Dogee pays that return shipping |
| Damaged by the courier | Dogee claims from the courier |
Who makes the final decision?
You answer the request first. If you disagree with it, Dogee staff look at both sides, with the photos, before any refund.
Lost, damaged or "not received" parcels
What if the courier damages or loses a parcel?
Dogee files the claim with the courier (through EasyParcel) on your behalf. You're only charged if the courier rejects the claim because of poor packing.
What if it's marked delivered but the buyer says it never came?
Dogee checks the courier's proof of delivery before anything is refunded.
Seller protection
How does Dogee protect sellers from fraudulent claims and disputes?
- Your packing photos: attach photos of the packed parcel to each order. We use them as evidence in any dispute or courier claim.
- Dogee decides disputes: if you disagree with a request, we look at both sides with the photos before any refund.
- Damage by the buyer: if a returned item comes back used or damaged by the buyer, you can reject the return with photos, and Dogee pays that return shipping.
- Courier damage: Dogee claims from the courier. You're only charged if the courier rejects the claim because of poor packing.
- Your money is held until the order completes: your balance is never taken back for a case that wasn't approved.
Marketing
Does Dogee help sellers get customers?
- Our in-house live hosts promote sellers' products.
- We run ads on Meta, Google, YouTube and TikTok.
- We sponsor KOLs to try out Dogee.
How are products chosen for a live?
We watch when our users are most active and plan the live streams and the products in them ourselves. There's no charge for it.
About Dogee
How many buyers and orders does Dogee have?
Dogee hasn't launched to the public yet: we're onboarding shops first, so buyers find a full marketplace on day one. After onboarding, we invite and sponsor KOLs to try the app, which brings their followers to buy products and services.