Privacy Policy

Last updated: 5 November 2026

This policy explains what personal data Dogee collects, why, who we share it with, and the choices you have. It's written with Malaysia's Personal Data Protection Act 2010 (PDPA) in mind.

What we collect

• Account: email, password (stored only as a secure hash), name, username, phone number, profile photo, bio, language.
• Your content: posts, photos, videos, comments, likes, saves, follows, lost & found posts, chat messages and photos you send.
• Location: the approximate location attached to posts (to show nearby posts), a lost or found dog's last-seen location, and addresses you enter for deliveries and pet taxis. We don't track your location in the background.
• Orders and bookings: items, amounts, delivery address and contact, booking details. Card details are entered on our payment provider's page - we never see or store them. If a refund can't go back the way you paid (for example DuitNow QR from a banking app), we ask for your bank name, account holder's name and account number, used only to send that refund.
• Dogee AI: your chats with Dogee AI (messages and photos you send it), and the facts it saves about you and your pets when you tell it to remember them. If you run a business on Dogee, the price lists, photos and text you ask Dogee AI to read.
• Camera and photos: used only when you take or choose a photo or video. AR lenses run on your device; camera frames are not uploaded.
• Technical data: basic logs (IP address, device type, errors) to keep Dogee secure and working, and crash reports from the apps (what went wrong, phone model, system and app version) through Google's Firebase Crashlytics.
• Usage and device data: the app version, phone model and system version you use; your IP address and the rough area it points to (state or city, worked out on our own servers); key actions such as signing in, posting, ordering, reviewing and booking; and which products, posts and hotels you open or see.
• Searches: the words you type into Dogee's search boxes (shop, businesses, posts, places) and how many results came back - saved without your name or account, so we can see what people look for and bring in shops and services that sell it.
• Device identifiers: a push notification token (to send you notifications you've allowed), the app's Firebase installation ID (for crash reports), and a random ID for this install (so the new-user deal is claimed once per phone). We don't collect advertising IDs.

How we use it

• To run Dogee: your profile, feed, chat, shop, bookings and AI videos.
• To answer your questions in Dogee AI. It can look up your own orders and bookings to answer you, and it only ever acts for you, the signed-in user.
• To deliver orders and services, and send confirmations and account emails (e.g. password reset).
• To keep the community safe: reviewing reports, preventing spam and abuse.
• To improve Dogee: seeing which areas, phones and app versions people use, and which products, posts and hotels are popular, so we can rank them and plan where to grow; and what people search for, so we know which products and services to bring in. Only Dogee's staff see this, and never publicly.
• To send occasional marketing emails - only if you agree, and you can unsubscribe any time.

We don't sell your personal data, and we don't use it for third-party advertising.

Who we share it with

• Other users: what you post publicly (posts, comments, profile, lost & found) is visible to Dogee users. Chats are visible to the people in them.
• Shops and service providers: your name, contact and address for orders and bookings you make with them.
• Service providers that process data for us: Google Cloud (hosting and storage, Singapore region); HitPay (payments); EasyParcel (shipping labels and tracking); Black Forest Labs and Alibaba Cloud (generating AI videos from the photo you choose); Anthropic (Dogee AI: what you send it, what it remembers about you and the order and booking details it looks up for you, to write its replies; Anthropic doesn't use this data to train its models); OpenStreetMap (address search); Google Firebase (push notifications and crash reports); our email delivery provider.
• Authorities, when the law requires it.

How long we keep it

We keep your data while your account is open. When you delete your account, we delete your profile, posts, comments, likes, follows, lost & found posts and saved addresses straight away. Records of past orders and bookings are kept, without your name, for as long as accounting and consumer law require. Messages you sent remain in the other person's chat, shown as "Deleted user". Your Dogee AI chat and everything it remembered are deleted with your account; you can also delete single remembered facts any time in the chat (the brain button). Usage and device data (IP addresses, rough areas, actions and views) is deleted after 90 days, and straight away when you delete your account. Searches are kept for a year; they aren't linked to you, so there's nothing of yours to delete. A refund bank account is kept with the order's refund record.

Your choices and rights

• View and edit your profile in the app.
• Delete your account in the app: Profile › Edit Profile › Delete Account.
• Block users and report content.
• Unsubscribe from marketing emails using the link in any of them.
• Ask for a copy of your data or a correction by emailing [email protected]. We reply within 21 days.

Children

Dogee isn't meant for children under 13, and we don't knowingly collect their data.

Security

Data is encrypted in transit (HTTPS), passwords are hashed, and access is limited to people who need it to run Dogee.

Changes and contact

We'll tell you in the app about significant changes. Questions or requests: [email protected].