Help & Support
We usually reply within 1 business day.
Include the email you sign in with and, for orders, the order number.
Common questions
I forgot my password. On the sign-in screen tap Forgot password?. We'll email you a 6-digit code.
Someone is bothering me. Open their profile, post or chat, tap ⋯, then Block. To report something, tap ⋯ › Report. Our team reviews every report within 24 hours.
A problem with an order. Message the shop from the order or product page. If it isn't resolved, email us with your order number.
A problem with a pet taxi, sitter or hotel booking. Email us with the booking details.
Delete my account. In the app go to Profile › Edit Profile › Delete Account. If you can't sign in, email us from your account's email address and we'll delete it for you.
My lost dog was found. Open your lost & found post and mark it Reunited. 🐾
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