Terms of Use

Last updated: 20 October 2026

These terms apply when you use the Dogee app and websites ("Dogee", "we"). By creating an account or using Dogee you agree to them. If you don't agree, please don't use Dogee.

1. Your account

• You must be at least 13 years old (or the age of digital consent where you live) to use Dogee, and 18 to buy or book anything.
• Keep your login details private. You're responsible for what happens on your account.
• You can delete your account at any time in the app: Profile › Edit Profile › Delete Account.

2. Community rules - zero tolerance

Dogee has no tolerance for objectionable content or abusive users. You must not post, send or share anything that:

• harasses, bullies, threatens or impersonates anyone;
• is hateful, discriminatory, or promotes violence;
• contains nudity, sexual content, or sexualises anyone;
• shows or encourages cruelty to animals;
• is spam, a scam, misleading, or illegal (including selling prohibited animals or products);
• infringes someone else's copyright, trademark or privacy.

Use Report on any post, comment, profile, message or lost & found post that breaks these rules, and Block anyone you don't want to see or hear from. Our team reviews reports within 24 hours, removes content that breaks these rules, and suspends or removes the accounts responsible.

3. Your content

You keep ownership of the photos, videos and text you post. You give Dogee a worldwide, non-exclusive, royalty-free licence to host, store, display and distribute that content within Dogee to operate the service. This licence ends when you delete the content or your account, except for copies others have already shared or that we must keep by law.

4. AI videos and AR lenses

AI video tools create videos from the photo you provide. Only upload photos you have the right to use. Results are generated automatically and may be imperfect. Daily limits apply.

5. Shopping, deliveries and services

• Products are sold by independent shops on Dogee. The shop is responsible for its listings, stock and fulfilment.
• Payments are processed by our payment provider, HitPay. We don't store your card details.
• Pet taxi, sitter and hotel bookings are confirmed once paid. Cancellation and refund terms are shown before you pay.
• For a problem with an order or booking, contact the shop or provider through the app chat first, then [email protected].

6. Businesses on Dogee

• Dogee connects you with independent businesses; services and payment are between you and the business. Groomers, trainers, vets, daycares and other businesses in the directory are not part of Dogee, and Dogee is not a party to any service or agreement between you and them.
• Enquiries and appointment requests are messages to the business. An accepted appointment is an arrangement between you and the business; Dogee doesn't take or hold any payment for it, and price, payment, cancellation and refunds are agreed with the business.
• A business sees your name, the dog and service you ask about, the times you suggest and the town you're in. It doesn't see your address unless you send it.
• A "Verified" badge means Dogee checked the business's identity (for example its SSM registration). It is not a review of the quality of its service.
• "Sponsored" posts and businesses are paid placements and are always labelled. "Featured" businesses are on Dogee's paid business plan. Dogee AI only shows a sponsored business alongside other options.
• Reviews can only be left by owners after an accepted appointment with that business, and must be honest and about your own experience. Dogee may hide reviews that break the community rules.
• You can report a business from its profile. Dogee may hide or suspend a business that breaks these terms or the community rules.
• Businesses that run a profile, sponsor posts or buy the business plan also agree that what they publish is accurate, that they hold any licences their service needs, and that payments to Dogee for sponsored posts and the plan are non-refundable once the views or days have been used.

7. Lost & found

Lost & found posts are shared to help reunite dogs with their families. Be careful when meeting people and never pay "finders" up front.

8. Ending your use

We may suspend or terminate accounts that break these terms. You can stop using Dogee and delete your account at any time.

9. Disclaimers and liability

Dogee is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, or for content posted by users, shops or service providers. Nothing in these terms limits rights you have under consumer protection law.

10. Changes

We may update these terms. If changes are significant we'll tell you in the app. Continuing to use Dogee means you accept the updated terms.

11. Law and contact

These terms are governed by the laws of Malaysia. Questions: [email protected].